Hotel's Report : Salinda Premium Resort
Salinda Premium Resort in Phuc Quoc’s island, Vietnam is what a five-star resort should look and feel like.
At Salinda Premium, they got (almost) everything right: the design, the architecture, the location, the welcome routine, the service, the staff, the food & beverage, and the management. It is premium indeed.
However, there’s one area in which they failed big time: the kid’s club.
We stayed at the Salinda Premium Resort from December 31st, 2015 to January 3rd, 2016; everything was perfect until we left our five-year old child at the kid’s club for half an hour on the morning of January 1st, 2016. When we came back to pick him up, he was nowhere to be found. The staff from the kid’s club told us very matter-of-factly that he had already left… with a tall Frenchman! We went immediately into panic mode and started running around the resort like headless chickens looking for our child, until a couple told us they had just seen him take the elevator by himself. At that moment, we figured out he must have gone to our room and that is indeed where we found him a few minutes later. Our room was opened to him by the maid working on the floor after she found him wandering around and asked him his room number – which he was able to give her. The longest five minutes of our life… This absolutely inacceptable incident was taken very lightly by the young Vietnamese staff who seemed to have no clue about the safety and security of the children they look after.
Of course we talked to the general manager, Jeevan, and his assistant manager and told them that there was an urgent need to review the whole Kid's club process. The Kid’s club personnel must be extremely rigorous with the children left into their care.
Salinda Premium Resort claims that they’re Asia’s biggest and safest playground for adult and children. It may be true but for us they still fall short in one area -- and the most important one.
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